Terms of Use

This is the terms of service agreement (“Terms”) between you and Bus yatra (“Bus yatra”, “we”, “us”, “our”). Bus yatra operates the website www.busyatra.in (“Site”), the Bus yatra mobile application (“Bus yatra App”), the Bus yatrs Bus Partner mobile application (“Bus yatra Bus Partner App”), and also offers other products and services. For purposes of these Terms, the Site, the Bus yatra App, the Bus yatra Bus Partner App and all other Bus yatra products and services, together with any and all future online and offline services provided by Bus yatra, shall be referred to as the “App”.

You consent to be legally bound by these Terms by using the App. Do not use the App if you disagree with any portion of these Terms.

You recognise and accept that we reserve the right to modify these Terms at any time and without previous notice. The updated Terms take effect the moment they are posted on the App. After that date, using the App signifies your acceptance of the amended Terms. Your only option if any modification to these Terms is unacceptable to you is to stop using the App.

You accept the terms of the transportation provider by using the recommended transportation through the App.

The data on the app might not always be correct. We rely on a number of third parties to supply the data on which the transit recommendations and information in the app are based. We make an effort to ensure that the material is accurate and current, but we cannot guarantee that it will be. As real timings depend on numerous factors outside of our control, the times mentioned are only estimations. Therefore, we and our information providers disclaim all responsibility for any mistakes or omissions in the advice provided or recommendations made through the App. We also disclaim all responsibility for any action you may take or harm or loss you may experience (direct or indirect, including loss of income, profit, opportunity, or time) as a result of using the App.

When travelling using the App, you need to exercise common sense and discretion about your safety.

The App enables you to make purchases such as tickets, passes, travel plans, and other payments to third-party transport providers, or allows access to certain information and functions to transport providers, operators and their representatives. Bus yatra itself is not a transport provider or operator.

To make a purchase or access a function using the App, you may need to provide Personal Information (as defined in the Privacy Policy), such as your name, age, gender, mobile number, photograph, and other details, including details regarding your mode of payment. By providing such details, you shall be creating a “Bus yatra Account” (“Account”). We will deal with such information in accordance with our Privacy Policy.

Purchases and payments made using the App are non-refundable, unless otherwise specified. If you cancel your purchase, we may charge you a cancellation fee.

Certain types of purchases are intended for individual use only and issued specifically to you, the purchaser. You agree that you shall not share such purchases with others, or enable them to travel on your behalf through any means whatsoever, and will be solely liable to Bus yatra and / or others for any losses arising out of such fraudulent activity.

Your Account is personal to you, and you may not share your Account information with, or allow access to your Account by any third party. Because you will be responsible for all activity that happens under your access credentials, you agree to use reasonable efforts to prevent unauthorised access to or use of your Account, and to protect the confidentiality of your log-in information and of any device that you use to access the App. You agree to let us know immediately if there is a breach in secrecy of your log-in information by notifying us at help.busyatra@gmail.com. You will be solely responsible for any losses incurred by us and others due to any unauthorised use of your account.

We may, at our sole discretion, run promotions and create promotional or referral codes that can be redeemed for purchases, payments, or other rewards, subject to additional terms.

By participating in such promotions, you agree that such promotions: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be copied, sold or transferred in any way or made available to the general public (by posting to a public form or otherwise); (iii) may be disabled by us at any time for any reason without liability to us; (iv) may only be used in accordance with the terms that we establish for such promotions; (v) are not exchangeable for cash except where specified; and (vi) may expire prior to being used. If we believe that the use or redemption under a promotion was in error, fraudulent, illegal, or in violation of the applicable promotion terms or these Terms, we reserve the right to withhold or deduct payments or other benefits obtained through those promotions.

The App contains material, including but not limited to software, text, graphics and images (collectively referred to as “Bus yatra Content”). We may own Bus yatra Content or portions of it may be made available to us through agreements that we have with third parties.

Unauthorised use of Bus yatra Content may result in violation of copyright, trademark, and other laws. You have no rights in or to Bus yatra Content, and you will not use, copy or display Bus yatra Content except as permitted under these Terms. No other use is permitted without our prior written consent. You must retain all copyright and other proprietary notices contained in the original Bus yatra Content on any copy you make of Bus yatra Content. You may not sell, transfer, assign, license, sublicense, or modify Bus yatra Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use Bus yatra Content in any way for any public or commercial purpose. The use or posting of any of Bus yatra Content on any other website or in a networked computer environment for any purpose is expressly prohibited. If you violate any part of these Terms, your right to access and / or use of Bus yatra Content and App shall stand automatically terminated and you shall immediately destroy any copies you have made of Bus yatra Content.

The trademarks, service marks, and logos of Bus yatra (“Bus yatra Trademarks”) used and displayed in the App are registered and unregistered trademarks or service marks of Bus yatra. Other company, product, and service names located in the App may be trademarks or service marks owned by third parties (“Third-Party Trademarks”, and, collectively with Bus yatra Trademarks, “Trademarks”). Nothing in the App or in these Terms should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed in the App without the prior written consent of Bus yatra specific for each such use. The Trademarks may not be used to disparage Bus yatra or the applicable third party, Bus yatra's or third-party's products or services, or in any manner (using commercially reasonable judgment) that may damage any goodwill in the Trademarks. Use of any Trademarks as part of a link to or from any website is prohibited without Bus yatra's prior written consent. All goodwill generated from the use of any Bus yatra Trademark shall inure to Bus yatra's benefit.

You agree not to: (a) take any action that imposes an unreasonable load on the App's infrastructure, (b) use any device, software or routine to interfere or attempt to interfere with the proper working of the App or any activity being conducted in the App, (c) attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or making up the App, (d) delete or alter any material posted on the App by Bus yatra or any other person or entity, or (e) frame or link to any of the materials or information available on the App other than as provided under these Terms.

Bus yatra does not claim ownership of any text, images, photos, video, sounds or any other materials submitted by you to Bus yatra. By submitting such materials, you hereby grant, collectively, to Bus yatra a non-exclusive, royalty-free, worldwide and irrevocable license to use, modify, delete from, add to, publicly perform, publicly display, reproduce and translate such submissions, including without limitation for promoting and redistributing part or all of the App (and derivative works thereof) in any media formats and through any media channels. Bus yatra can continue to use your submissions in these ways if you cease to use the App. You further agree that Bus yatra has the right to delete or otherwise edit any submissions that you provide at its sole discretion.

Bus yatra, its affiliates and our respective officers, directors, employees, agents, suppliers, or licensors (collectively, “Bus yatra Parties”) make no warranties or representations about Bus yatra Content, any other content of the App or the underlying software, including but not limited to its accuracy, reliability, completeness or timeliness. Bus yatra Parties shall not be subject to liability for the truth, accuracy or completeness of the content or any other information conveyed to the user, or for errors, mistakes or omissions therein or for any delays or interruptions of the data or information stream from whatever cause. The App is provided on an “as is” and “as available” basis. You agree that you use the App at your own risk.

Whilst Bus yatra will monitor the App and aim to fix bugs that it spots or that are made known to us, Bus yatra Parties do not warrant that the App or underlying software will operate error free or that the App, its server, or the content are free of computer viruses or bugs or similar contamination or destructive features.

In no event shall any Bus yatra Party be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the App, the information contained in the App, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if a Bus yatra Party has been advised of the possibility of such damages.

Some states and countries do not allow exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such states or countries, the liability of Bus yatra Parties resulting from the use or inability to use the App or the information contained in the App shall be limited to the greatest extent permitted by law.

We are not liable to you for any damage or loss arising out of or in relation to a purchase, payment or access to functions through the App. Unless expressly agreed to in writing with you by Bus yatra, if you encounter any problems with a purchase or payment through the App, you must resolve these issues with the transport provider or operator and not with Bus yatra. Unless expressly agreed to in writing with you by Bus yatra, you acknowledge and agree that your sole remedy in such circumstances ultimately lies with the relevant transport provider or operator and not with Bus yatra. Bus yatra is also not liable to you for the actions or omissions of any transport provider or operator.

We will not be liable to you for failure to carry out our obligations under these Terms, where such failure is due to an event that is outside our control, which includes but is not limited to unforeseen traffic delays, fire, flood, storm, riot, strike, civil disturbance, war, nuclear accident, pandemic, or terrorist activity.

You agree to defend, indemnify, and hold harmless Bus yatra Parties from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of these Terms or your access to, use or misuse of the App. Bus yatra shall provide notice to you of any such claim, suit, or proceeding. Bus yatra reserves the right to assume the exclusive defence and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests to assist Bus yatra's defence of such matter.

Bus yatra reserves the right, in its sole discretion, to modify, restrict, suspend, or terminate these Terms and your access to all or any part of the App at any time and for any reason without prior notice or liability. Bus yatra reserves the right to change, suspend, or discontinue all or any part of the App at any time without prior notice or liability.

These Terms will be governed by the laws of India. Any dispute arising from, or related to, these Terms shall be subject to the non-exclusive jurisdiction of the courts of India.

If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. Failure of Bus yatra to act on or enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision in these Terms. No waiver shall be effective against Bus yatra unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. Except as expressly agreed by Bus yatra and you, these Terms constitute the entire agreement between you and Bus yatra with respect to the subject matter, and supersedes all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter. The section headings are provided merely for convenience and shall not be given any legal import. These Terms will inure to the benefit of our successors, assigns, licensees, and sublicensees.

If you have any query regarding the App or the terms of service then please reach out to us at help.busyatra@gmail.com